How to Build and Maintain a Strong Team
Adriane Mack
Adriane Mack, founder of Miss Mack Enterprises, delivers strategic insights on building and maintaining a proficient team in the hospitality industry. This series covers essential topics, from recruitment and training to staff retention and leadership development. Adriane shares practical tips and personal experiences that help foster a cohesive team environment and enhance customer experiences, providing valuable resources for business owners aiming to elevate their operations.
Episode 1: Meet Adriane Mack
Meet Adriane, who’s passion for change was ignited by New York fine dining's lack of diversity. Challenges like training and talent sourcing continue to drive her to create opportunities for overlooked candidates. Empowering clients to innovate is key to improving inclusivity in the industry.
Episode 2: Understanding Your Restaurant's Needs
Ever wondered how to find the perfect team for your restaurant? Adriane dives into the critical steps to take before you start hiring. Discover how pinpointing the exact needs of your restaurant and crafting detailed job descriptions can set you up for success. Whether you're looking for a punctual morning manager or a skilled sushi chef, we'll show you how to define and attract the right talent.
Episode 3: How to Staff Up More Effectively
Ready to build a dream team for your restaurant? Join Adriane as she explores the best practices for sourcing a great staff. From tapping into local community networks to utilizing online jobs platforms. Dive into specialized resources like workforce development programs, culinary schools, and organizations. Don’t miss out on these essential strategies to find and hire top talent for your restaurant!
Episode 4: 8 Essential Criteria for Selecting the Right Candidates
After understanding your restaurant's needs and sourcing the candidates from the best places, how do you select the right people? Adriane lays out the 8 things to consider for when interviewing an employee
Episode 5: Effective Interview Tips When Hiring Staff
After understanding your restaurant's needs and sourcing the candidates from the best places, how do you select the right people? Adriane lays out an effective interview process and tactics that can be used when hiring FOH and BOH staff.
Episode 6: Strategies for Onboarding FOH and BOH Staff
Once onboard (Ep. 4 & 5), get new team members off to a strong start with effective onboarding strategies! Dive into the essentials of onboarding for both FOH and BOH roles. We'll explore how to instill your business’s culture and operational standards to ensure everyone is on the same page to enhance customer experience.
Episode 7: Essential Training Topics for FOH Staff (Part 1)
Adriane discusses tips for training FOH. Understand effective strategies for teaching FOH teams to improve upselling, suggestive selling, and ensuring they know the menu inside out to boost tips.
Real stories behind the line
Konstantin explores the challenges restaurants face with new technology adoption, highlighting how Tabmeal simplifies the process by handling menu transfers for operators. He discusses common barriers like time constraints and steep learning curves and how Tabmeal’s easy-to-use platform helps streamline operations. Konstantin shares insights on how the platform optimizes communication around menu updates and inventory management, reducing the workload for restaurant staff. He also predicts future digital trends in areas like guest loyalty programs, inventory management, and staff scheduling. This episode focuses on helping restaurants adopt technology with minimal disruption.